New Patient Intake MA (Memorial City)

"You can make a difference in the life of an oncology patient and find your career satisfaction by joining our team of healthcare professionals today."

About Oncology Consultants

Oncology Consultants is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

About the Position

The role of the Medical Assistant assigned to New Patient Intake is to facilitate the collection of all relevant medical/surgical history prior to the initial office visit with the OC physician. This is accomplished through pre-admission and admission activities.  The MA will work closely with the Clerical New Patient Coordinator to complete all pre-visit preparations and medical record assembly.  The position requires competency in patient interview, both via telephone and in person, medical records review, and EMR data entry.   The MA also must demonstrate competency in basic clinic admission and discharge activities, including but not limited to collection of vital signs, scheduling off- site tests, collection and submission of lab specimens, and assisting MD with patient exams and procedures. 

Shift Schedule:

• Mon - Fri: 8am - 5pm
• Mon - Fri 9am - 6pm

Benefits:

• Insurances: Life, medical, dental, short term and long-term disability
• 401K
• Free parking
• PTO
• Holidays 
• Competitive salary
• Employee Assistant Program
• Tuition Reimbursement
• Continuing Medical Education Allowance
• Pet Insurance
• Employee Discounts

Responsibilities:

Chart preparation for initial office visit 

• Coordinate with New Patient Intake clerk after patient appointment is assigned 
• New consultations: 
• Review all medical records sent by referring MD 
• Determine if any additional data will be required by OC physician during initial consultation
•  Contact referring MD office for additional information 
• Compile Patient Health History 
• Obtain all available data from medical records 
• Contact patient / caregiver via phone to complete data collection 
• Interview using history tabs in EMR system 
• Verify data gleaned from Medical records with patient / caregiver 
• Arrange pre-visit interview for date of visit if patient is unable or unwilling to complete phone interview 
• Identify other HCP involved in care who may have relevant medical records 
• Request patient to release records from those MDs if needed by OC physician 
• Submit all documents to scanner for EMR entry 

Hospital Consult Follow Up visit 

• Review all medical records in the office 

• Retrieve all relevant / final reports from hospitalization 

• Electronic retrieval or 

• Phone medical records & request fax 

• Initiate Patient Health History from hospital medical records 

• Contact patient / caregiver via phone to complete health history collection 

• Verify history collected from hospital records 

• Arrange pre-visit interview for date of visit if patient is unable or unwilling to complete phone interview 

• Submit all records for scanning 

Remote office New Patient Intake assistance 

• MA may be assigned to support other offices in New Patient intake interviews and chart preparation when workload and staffing levels require support 

• Review of all scanned documents in EMR 

• Initiate Patient Health History 

• Contact patient / caregiver via phone as above 

• Compile data in EMR system 

• Notify site staff  

• (MA) when in-office interview is required 

• New Patient intake when additional records are requested 

COMPETENCIES: 

• Professional, dependable, and personable  

• Ability to multi-task and perform under the pressure of a high volume office  

• Possess excellent customer service skills  

• Be efficient, accurate and have a friendly confident demeanor  

• Familiar with HMO, PPO, Medicare, Medicaid  

• Ability to gather information and complete patient health history questionnaire accurately  

• Possess strong computer skills as well as written and verbal communication skills  

• Experience with high volume patient flow (40 - 60 patients in clinic per day)  

• Ability to work independently – sets priorities, multi-tasks and is able to resolve problems.  

• Maintain confidentiality, adhering to all HIPAA guidelines/regulation

Qualification/Requirements:

•  Professional, dependable, and personable 
• MA Certificate
•  Ability to multi-task and perform under the pressure of a high volume office 
•  Possess excellent customer service skills 
•  Be efficient, accurate and have a friendly confident demeanor 
•  Familiar with HMO, PPO, Medicare, Medicaid 
•  Ability to gather information and complete new patient intake form accurately  
•  Possess strong computer skills as well as written and verbal communication    skills 
•  Experience with high volume patient flow (40 - 60 patients in clinic per day) 
•  Ability to work independently – sets priorities, multi-tasks and is able to resolve  problems.
•  Maintain confidentiality, adhering to all HIPAA guidelines/regulations 

Education and/or Experience:

•  High school diploma 
•  Basic office etiquette 
•  2 years of experience in an Employee Supervisory position and Medical Office  procedures
•  Bilingual in Spanish is a plus

Language Skills:  Verbal and written communication skills

Physical Demands: Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.

Work Environment: Normal office environment. Occasional overtime may be required and/or hours may be shortened as business needs dictate.

Comments:  This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time. 

Medical Center | Memorial City | Sugar Land | Katy | Willowbrook | Southwest /Northwest  | Southeast/League City | Pearland |Precision | Pasadena | Cypress | Corpus Christi/ Rockport

Apply today. Our short application process takes less than 5 minutes with your phone, tablet or computer.